FAQ

Customer service can assist you with garment inquiries and order information. Hours of operation are Monday to Friday 9:00 am to 4:30 pm Australia Eastern Time. If you are e-mailing Taxa about an order, please remember to include your detail in your message.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances including Strikes, floods etc. All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Offers available until stocks sell out.

  • to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
  • that all orders are subject to availability of stock
  • to take reasonable steps to verify that the order and credit details are bona fide.

CHOOSE YOUR PRODUCT

  • Choose a Product Group (e.g. Pants, Shirts, etc.) from the left hand side navigation bar
  • Choose a specific item (e.g. Gaberdine Pant) from the listed products
  • Choose sizes and quantities for any of the listed colours.
  • Adding items and checking out: When you are finished your selection, add the products to your shopping cart. Once you have made your final selections, click on the checkout button to proceed to the checkout stage.

CHECKOUT PROCESS

  • Registration: If you are a first time visitor, please enter your e-mail address and choose a password.
  • Passwords: If you have purchased on the Taxa Online Store before, you will have already chosen a password. Please enter your e-mail and the password you had previously chosen. If you have forgotten your password, please click on Forgot Password and we will email your password to your email address.
  • Billing & Delivery: Please enter and check your billing and delivery information. Please note, the Address and Post Code for your billing address must match the address and post code used for your credit card statements.
  • Order Review: Please review your order and if it is correct please enter your credit card information in the space provided. Please ensure you enter the correct expiry date.
  • Payment info: Once you have reviewed your order and entered your payment information, click on complete purchase. At this point we will confirm, authorize and charge your credit card for the amount
  • Confirmation: You will receive an e-mail, usually within 10 minutes, that will provide your order confirmation and order details.

While we endeavour to always have stock available of the products listed on this website, occasionally we will be out of stock of a particular size or colour of garment. Should stock not be available of your chosen garments, we will contact you to advise you of the expected delivery date or arrange for a refund of the garment price.

Taxa Pty Ltd is committed to providing high quality products to our customers. If for any reason you are not completely satisfied with any new product, please return it to us within 14 days of receipt with proof of purchase and we will be happy to exchange or credit. Standard shipping charges will apply.

Should a fault appear after a garment has been worn, please wash the garment prior to returning it to us.

Taxa Pty Ltd has the right to assess the age and condition of returned garments prior to offering a repair, exchange or credit. Unless the garment is deemed a genuine manufacturers fault exchanges and refunds may not be provided.

To return an item, please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned items back to us. Goods must be returned within 14 days of order date – unworn and unwashed. Please include any comments or feedback with your order.

If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements for re-delivery within Australia.
Refunds and exchanges are processed within 24 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated.